Refund and Cancellation Policy

Last updated: October 19, 2026

Every account starts with a free trial (15 minutes), so you can check that InterviewGlide works on your computer and call app before you pay.

Refunds

• Unused purchase: full refund if you ask within 7 days of the payment and no interview session has been started on the paid plan.
• Used purchase: once a paid interview session has been started, the payment is not refundable. This applies to Monthly, Quarterly and Yearly plans and to renewals.
• Always refunded: duplicate charges, billing errors, and a renewal charged after you had cancelled.
• Technical failure: if the app does not work on your system and our support cannot fix it, we refund the payment, even after use, when you report it within 30 days.
• No refund for accounts closed for breaking the Terms (for example account sharing or abuse).

Cancelling

You can cancel at any time from your account or by email. Cancelling turns off auto-renewal; your plan stays active until the end of the period you paid for. We do not refund the unused part of a period.

Customers in the EU, EEA and UK

You have a 14-day right to withdraw from a digital service. At checkout you ask us to start the service immediately and confirm that you lose this right once you start using it. The refund rules above still apply.

How to ask

Write to [email protected] from your account email with the payment date and reference. We reply within 2 business days. Approved refunds go back to the original payment method; your bank or card may take 5–10 business days to show it.